I need assistance with an issue I'm having on the mobile app.

• Please email us at [email protected].
  

I am seeking assistance with an online ecommerce order.

• Please email us at [email protected].
  

Can I cancel my online ecommerce order?

• If you need to cancel your order, please contact us within 12 hours after the order has been placed. Customers who cancel after this period may not receive a full refund. If you need to cancel your order, please contact us and we will work with you towards a solution.
  

Am I able to return/exchange bagged coffee I purchased from my online ecommerce order? No

• For health safety reasons, once food products leave our facility, they are not able to be returned or exchanged. However, we do want you to be satisfied with your purchase! In the event you are not satisfied with your order, or an error was made, we will work with you to make it right. Please contact us within 30 days of receiving your order. We're happy to work with you to find a solution.
• Items purchased online cannot be returned to a Scooter's Coffee location.
  
• Items purchased through other retailers cannot be returned. We encourage you to contact the original seller as we are not able to accept returns from third-party retailers.
  

Am I able to return/exchange hard goods and apparel from my online ecommerce order?

• Hard good and apparel are not able to be returned or exchanged unless the product is damaged, or an error was made. If you received a damaged product or incorrect order, we typically request a photo of the defective products for further review. Please reach out to us within 30 days of receiving your order.
• Items purchased online cannot be returned to a Scooter's Coffee location.
  

Does Scooter’s expedite shipping for mistakes? Yes

• Scooter’s Coffee is not responsible for inaccurate customer information, please check your order to ensure that the shipping and payment information you have entered is correct.
• Due to shipping variables (Holidays, Weather Delays, Employee Shortages); your shipping time may vary. Scooter’s Coffee is not liable for shipping delays. In the event of a delay, please use the tracking information provided and contact the carrier to resolve.
  

How long will my order take to ship?

• Please allow up to 5 business days for orders to ship from our Omaha, NE warehouse.

Does Scooter’s provide tracking information? Yes

• Yes, every order will receive a tracking email. If you have not received an order confirmation email or a tracking information email, please check your spam/junk folders. If you did not receive, please sign into your account. Once logged in, click into the 'My Orders' section, click 'View Order', then select the 'Order Shipments' tab and you will find your USPS tracking number(s). If you did not receive a tracking email, please reach out to to request tracking.
  
• If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into the delay for you.
  

How long does a return take (credit processed)?

• Depending on your bank, it may take 2-5 business days to receive a refund.
  

Does Scooter’s accept returns from kiosk purchase? No

• However, in the event you are not satisfied with your order, or an error was made, we will work with you to make it right.